At Morphed, we want you to be completely satisfied with our AI-powered creative platform. We understand that sometimes a service may not meet your expectations, which is why we offer a fair, usage-based refund policy. This policy ensures transparency and fairness for both our users and our business.
Quick Summary: You can request a refund within 15 days of your initial purchase. The refund amount is calculated based on your actual usage—unused credits are refunded, used credits are not.
1. Refund Eligibility
1.1. Time Frame
Refund requests must be submitted within 15 calendar days from the date of your initial subscription purchase or credit pack purchase. This 15-day window applies to:
- First-time subscription purchases (monthly or annual)
- One-time credit pack purchases
1.2. Usage-Based Refund Calculation
Your refund amount is calculated proportionally based on your credit usage during the refund period:
| Credits Used | Refund Amount |
|---|---|
| 0% of allocated credits | 100% refund |
| 1-25% of allocated credits | 75% refund |
| 26-50% of allocated credits | 50% refund |
| 51-75% of allocated credits | 25% refund |
| More than 75% of allocated credits | No refund |
Example: If you purchased a plan with 1,000 credits and used 200 credits (20%), you would be eligible for a 75% refund.
1.3. Technical Issues
If persistent technical issues on our end prevent you from accessing or using the service properly, you may be eligible for a full or partial refund regardless of usage. Please document any technical issues and contact our support team.
1.4. Non-Delivery of Credits
If purchased credits are not delivered or credited to your account due to system errors, you will receive a full refund upon verification.
2. Non-Refundable Circumstances
Refunds will not be granted in the following situations:
- Exceeded Usage Threshold: If you have used more than 75% of your allocated credits within the 15-day period
- After 15 Days: Requests submitted more than 15 days after your initial purchase
- Subscription Renewals: Automatic renewal charges are not eligible for refund (you can cancel anytime before renewal)
- Change of Mind After Heavy Usage: Deciding you don't want the service after extensively using the credits
- Account Violations: If your account was suspended or terminated due to violation of our Terms of Service
- Abuse of Refund Policy: Multiple refund requests or patterns suggesting abuse of our policy
- External Factors: Issues beyond our control, such as internet connectivity problems, device incompatibility, or third-party service outages
3. Annual Subscriptions
For annual subscriptions, the same 15-day refund policy applies. The refund calculation is based on the percentage of first-month credits used. If approved:
- You will receive a prorated refund for the remaining months of your subscription, minus any credits already used
- The refund percentage (based on usage) will be applied to the full annual amount
- Your subscription and access will be terminated immediately upon refund processing
4. Credit Pack Purchases
One-time credit pack purchases (top-ups) are eligible for refunds within 15 days of purchase, subject to the same usage-based calculation. Since credit packs don't expire:
- The refund is calculated based on what percentage of the purchased credits you have used
- Unused credits from a credit pack can receive up to 100% refund (minus payment processing fees)
5. Subscription Cancellation vs. Refund
It's important to understand the difference:
Cancellation
Stops future charges. You keep access until the end of your current billing period. No money is returned.
Refund
Returns money based on usage. Access is terminated immediately upon refund approval.
You can cancel your subscription at any time from your account settings. Cancellation will prevent future renewals but does not automatically trigger a refund.
6. How to Request a Refund
To request a refund, please contact our support team with the following information:
- Email our support team at support@morphed.ai with the subject line “Refund Request”
- Include your account email used for the purchase
- Provide proof of purchase (order confirmation email or receipt)
- Describe the reason for your refund request
- Include any relevant documentation (e.g., screenshots of technical issues)
7. Processing Time
Review Period: We will review your refund request and respond within 5 business days.
Refund Processing: Approved refunds are processed within 5-10 business days to your original payment method.
Bank Processing: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
8. Payment Processing Fees
Please note that payment processor fees (typically 2.9% + $0.30 per transaction) are non-refundable as these are charged by third-party payment providers (Stripe). The refund amount will be calculated after deducting these fees.
9. Chargebacks
We strongly encourage you to contact us directly for any billing concerns before initiating a chargeback with your bank or credit card company. Chargebacks incur significant fees and may result in:
- Immediate account suspension
- Forfeiture of any unused credits
- Potential permanent ban from the platform
We are committed to resolving disputes fairly and quickly through our support channels.
10. Policy Modifications
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Service after any changes indicates your acceptance of the revised policy. Material changes will be communicated via email to active subscribers.
11. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
- Email: support@morphed.ai
- Billing Inquiries: billing@morphed.ai
We aim to respond to all inquiries within 24-48 hours during business days.